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Terms and conditions

Last updated 10 November 2026

The agreement between you and DACCAA Ltd when you use a Gate.haus account. We have kept it as short and plain as we can.

1. About these terms

Gate.haus is a single sign-on service run by DACCAA Ltd, a company registered in England and Wales (company number 14639674), whose registered address is 11 Othello Close, Stafford, ST17 9ZN, England ("we", "us").

These terms apply when you create a Gate.haus account, use the dashboard at gate.haus, or use Gate.haus to sign in to another app or website ("connected app"). By creating an account you agree to them. If you do not agree, please do not use Gate.haus.

How we handle your personal data is explained in our privacy policy, which forms part of these terms.

2. Your account

  • You must be at least 13 years old to create an account.
  • Each account is for one person. Give us accurate details and keep them up to date.
  • You are responsible for keeping your sign-in methods safe: your password, passkeys, authenticator app, backup codes and any linked accounts such as Google, Apple, Facebook or Steam.
  • You are responsible for what happens through your account. If you think someone else has access, change your password, review your sign-in methods and connected apps, and contact us.
  • Usernames must not impersonate anyone or be offensive. We may change or reclaim a username that breaks this.

3. Signing in to other apps

When you use Gate.haus to sign in to a connected app, we confirm who you are to that app. Before an app gets any of your details, we show you what it is asking for and you choose whether to allow it. You can remove an app's access at any time from the dashboard.

Connected apps are run by their own operators, who may be us or third parties. Their own terms and privacy policies apply to your use of them, and we are not responsible for their content, services or how they use the details you allow them to see.

4. Security features

Gate.haus offers passkeys, two-step verification with backup codes, linked sign-in providers, sign-in alerts and a passkey-only mode that switches off password sign-in. Please use them.

Some settings make your account deliberately hard to get into. If you turn on passkey-only sign-in or two-step verification and then lose every device and backup code, we may not be able to restore access. This protects you from someone pretending to be you. Keep backup codes somewhere safe, and register more than one passkey.

5. Acceptable use

You must not:

  • use Gate.haus for anything unlawful, fraudulent or harmful;
  • access, or try to access, an account that is not yours;
  • probe, scan or test the security of Gate.haus without our written permission, or try to get around its protections;
  • create accounts in bulk or by automated means, or interfere with the service or other people's use of it;
  • use Gate.haus to send spam or to impersonate another person or organisation.

If you find a security problem, please tell us privately through the support page in your dashboard so we can fix it.

6. Emails and notifications

We send messages that are part of running your account: verification codes, sign-in and security alerts, password resets and notices about changes to these terms. You cannot opt out of these while you have an account. Connected apps may also send you notifications through Gate.haus; you can manage and delete them in the dashboard.

7. For developers

If you run an app that uses Gate.haus for sign-in, you need to be registered with us as a client. You must keep your client credentials secret, request only the permissions your app needs, use people's details only for the purposes they agreed to, publish your own privacy policy, and follow our brand guidelines for sign-in buttons.

We may suspend or remove a client that breaks these terms or puts people's accounts at risk, and we may set further terms for developers.

8. Fees

Gate.haus is free for individuals. If we ever introduce charges for any part of the service, we will tell you clearly beforehand and you will not be charged without agreeing.

9. Availability and changes to the service

We work to keep Gate.haus available and secure, but we cannot promise it will always be uninterrupted or free of faults. We may change, add or remove features. If a change significantly affects how you use your account, we will tell you in advance where we reasonably can.

10. Closing your account

You can ask us to close your account at any time through the support page in your dashboard. When we close it, connected apps can no longer use it to sign you in, and we delete or anonymise your data as described in our privacy policy.

We may suspend or close an account that breaks these terms, is used to harm others, or that we need to protect because it appears to have been compromised. Unless the law or a security concern prevents it, we will tell you why.

11. Our name and logo

Gate.haus, the keyhole shield logo and the Gate.haus software belong to DACCAA Ltd. Apps that use Gate.haus may display our name, logo and official sign-in buttons only to show that they support Gate.haus sign-in, as set out in our brand guidelines. Nothing in these terms gives anyone else rights in them.

12. Our responsibility to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited. If you are a consumer, you also have legal rights that these terms do not affect.

Otherwise, we are not responsible for loss or damage that was not foreseeable, that is caused by your failure to follow these terms or keep your sign-in methods safe, or that arises from a connected app. If you use Gate.haus for business purposes, we are not liable for loss of profit, revenue, business or data, and our total liability to you is limited to £100.

13. Changes to these terms

We may update these terms, for example to reflect new features or changes in the law. If a change is significant, we will email you at least 30 days before it takes effect. If you keep using Gate.haus after that, the new terms apply; if you do not agree, you can close your account.

14. Law and disputes

These terms are governed by the law of England and Wales, and disputes will be heard in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

15. Contact us

Use the support page in your Gate.haus dashboard, or write to DACCAA Ltd, 11 Othello Close, Stafford, ST17 9ZN, England.